FAQs
FREQUENTLY ASKED QUESTIONS
1. Can I cancel my order?
Yes, you can cancel your order for a full refund as long as the order has not yet been dispatched from our warehouse. Please contact us immediately at info@mccoyn.com if you wish to cancel.
Note: Once the package has been shipped, we cannot cancel the order. You will need to wait for the package to arrive and then proceed with our Return process.
2. How do I return or exchange an item?
Our return policy lasts 30 days from the date your package is delivered.
To be eligible for a return, your item must be unused and in the same condition that you received it. If you wish to make a return, please contact our support team at info@mccoyn.com first. We will provide you with the specific return address and instructions. Please do not send your purchase back to the address on the package label without authorization.
3. What payment methods do you accept?
We accept secure payments via:
- Credit/Debit Cards: Visa, Mastercard.
- Digital Wallets: PayPal, Venmo.
4. What are your shipping options and times?
We offer Standard Shipping for all orders, which is Free for orders over $69.
- Processing Time: 1-3 Business Days.
- Estimated Delivery Time: 12-20 Business Days.
For more details, please refer to our Shipping Policy.
5. What if the item I ordered arrives broken or damaged?
We take great care in packaging our products. However, if you receive a defective or damaged item, please contact us within 30 days of receiving the item with photos of the damage. We will verify the issue and offer a free replacement or a full refund immediately.
6. Where do you ship from?
Our main warehouse and operations are located in China. We work with reliable international logistics partners to ensure your package arrives safely and as quickly as possible.
Still have questions?
Email: info@mccoyn.com
Phone: +86 15587979854
Operated by: Haofeng E-commerce (Zhanjiang) Co., Ltd.
